Privacy policy

Benthaven Messaging Privacy Policy

Benthaven, Inc. (doing business as Benthaven) ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Benthaven collects and uses information about you when you opt-in to receive SMS messages from us.

Data We Collect

When you opt-in to receive SMS messages, we collect:

• Your name
• Your phone number
• Consent to send SMS messages

How We Use Your Data

We use your information to:

• Operate our business
• Send you the SMS messages you've opted in to receive

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (855) 857-0483.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at hello@benthaven.co.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at hello@benthaven.co

How you opt in: by checking the text-message consent box on our contact form, or by texting us first at (855) 857-0483.

Website Privacy

What we collect

This is an informational website. We do not run advertising and we do not use tracking cookies. When you contact us by email, phone, or the form on this site, we receive the information you choose to send (typically your name, email address, phone number, and message) and use it to respond and follow up on that conversation.

Our hosting and content-delivery provider may record standard technical logs (such as IP address, browser type, and pages requested) for security and reliability. Some areas of this site are restricted to invited project participants and require sign-in; for those areas, the sign-in provider processes your email address to verify access.

How we use it

To reply to inquiries, to deliver services and pilot programs you have asked to join, and to operate and secure the site. We do not sell personal information. We share it only with service providers who help us operate the site and communicate with you, and never in a way that includes mobile opt-in data.

Retention and your choices

We keep correspondence for as long as needed to handle your request and our ongoing relationship. You may ask us to access, correct, or delete information about you at any time by writing to hello@benthaven.co.

Applications

If Benthaven releases mobile or desktop applications, the privacy practices specific to those applications will be published on this page and linked from each application before release.

Changes

We will post any changes to this policy here, with an updated date.